Every piece is cleansed and energized before it leaves us, so give us a little time before it's on its way to you.
Order processing
Orders are processed within 2–3 business days (Monday to Friday, excluding US public holidays). Each bracelet is inspected, cleansed, and packed by hand, which is why we take a day or two more than a mass-market shop.
Orders placed after 2:00 PM ET, on weekends, or on a holiday begin processing the next business day. During new launches and festival periods, processing may take an extra 1–2 days — we'll email you if your order is affected.
Delivery times and rates
We currently ship within the United States only. Delivery time is counted from dispatch, not from when the order is placed.
| Method | Delivery after dispatch | Cost |
|---|---|---|
| Standard | 7–10 business days | $8.00 |
| Standard | 7–10 business days | Free on orders $50+ |
| Express | 2–3 business days | $15.00 |
Spend $50 or more and Standard shipping is on us — the discount applies automatically at checkout, before tax.
Total time from order to doorstep is therefore roughly 9–13 business days on Standard and 4–6 business days on Express.
Tracking your parcel
The moment your order ships, we email a tracking number to the address on your order. Tracking can take up to 24 hours to show its first scan. You can also follow your parcel at any time on our Track Your Order page.
Addresses and delivery problems
- Please double-check your shipping address at checkout. We can only change an address before the order is dispatched — email us immediately if you spot a mistake.
- Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the return postage.
- If tracking shows delivered but you don't have the parcel, check with your household and neighbors and your local carrier facility first. If it still hasn't appeared after 48 hours, contact us and we'll open an investigation with the carrier.
- Once a parcel is handed to the carrier, transit times are outside our control. Weather, carrier backlogs, and holiday volume can add days.
Lost or damaged in transit
If your order arrives damaged, email us within 7 days of delivery with photos of the item and the packaging and we'll replace it or refund you in full at no cost to you. If a parcel is confirmed lost by the carrier, we'll reship or refund your order.
Questions
Email thespiritualcompanyusa@gmail.com or call (307) 454-2039, Monday to Friday, 9:00 AM – 6:00 PM ET. We reply to every email within one business day.